Getting disturbed by several call centers from different banks with their unwavering appeal for credit cards has somehow become a daily affair. And, this perhaps started ever since you had joined a MNC with a handsome amount of salary. Isn’t it?Still, who doesn’t want a credit card? Especially, when they are offering an end number of facilities and reward points, it’s always not so easy to ignore the dub and get tempted with the same. I was also not an exception in this regard. But, what about the fraud transactions that can happen any time and leave you complete clueless?
Let me share my story with you !
I have been using credit card since 2009 and I was very much satisfied with my SBI, CITI and AMEX credit card. I used to use SBI elite card, as they always promise to give its customers high reward point and free movie ticket . Everything was going smoothly until a fraud transaction of RS 1,40,000 happened on my SBI card on 23rd June, 2017.
The transaction happened early morning when I was in deep sleep without having the least knowledge about the same. At 9 am in the morning, I saw the messages stating every transaction and almost lost my sense. I was more than shocked; after all, the amount was huge indeed! Then, I came to know, the same thing happened with one my colleagues as well. However, the fraud transaction with him was of Rs 23,000.
My credit limit was just 1,55,000, and I had due of around Rs. 55,000; still, the fraud guy could manage to swindle around Rs1,40,000 with exceeding the credit limit.
I called the SBI credit card customer care unit right then; they said that they had already blocked the previous card and reissued a new one. They also added , they are investing on the same. The next day, I sent a mail stating the entire scenario with dispute form to firstname.lastname@example.org .
Initially, they said, it would take around 45 days to 120 days ; I tried to contact the chargeback team a number of times, but did not get any update. I was in a restless situation and continued calling customer care minimum 5 times a day and to my utter dismay, they suggested me to pay the amount for the time being, as they would refund the money after the investigation is done. But, how could i pay such a huge amount for such transactions which i had no clue about even in my wildest dream?
I was more than depressed; After doing a lot of Internet research, I came to know that there are several other people as well who have been victimized like me in the same way.
Let me share the exact transaction with you guys
Google*Octro was the name of the merchant , I was just shocked to find that around 90% of fraud transactions have been done from SBI CREDIT CARD.
Some games were bought from Google apps using my card without OTP, as OTP is not needed while doing international transactions through SBI card. Certainly, this is one of the biggest drawbacks SBI Card has.
I has no idea whether waiting for 45 days more would really help me.
Suddenly, I thought of writing a mail to Google support team , and with their outstanding service, I got the response like this :
Then, to my complete amazement, I took the entire money back in my account just in 2 days, and after experiencing the poor security services by SBI, I immediately asked them not to renew my card yet again.
So, my ardent request to you guys, don’t fall in the trap of lucrative reward points or some free movie ticket offers offered by different banks. Know about the security services they provide in detail and then only, opt for one.
According to me, some of the best cards with proper security terms are as follows-
Adhere to the following tips to shun off fraud transactions-
1) Turn off international transaction .
2) Never share cards details to any one; not even your friend.
3) if you suspect any thing wrong , block the card immediatly.
4) For online transaction , see the traffic of the site at first , if it has less traffic then just try to avoid the platform; it might be a trap.
5) Try to avoid the lucrative offers that pop up down the screen every time you open a site. Think twice before opting for them. In a country where people happen to think a number of times even before giving a single penny to a beggar, why would anyone ever offer free services to you?
Check out the complain forum searching as (Google*Octro fraud transaction) ; you will get more than thoundand victims dealing with such fraud transactions happened on their SBI Card.
For me, even though they are investigating my case without any update in ast 15 days, I have quitted SBI CARD.
Please share this information, may be only click to share help some victimize person like me .